Field notes on becoming the trusted AI adoption partner for Microsoft 365, identity governance, the economics of an AI services line, and what good looks like as agents arrive in every tenant.
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Customers aren't buying AI tools; they're buying the confidence to deploy AI safely. That confidence is an identity-governance problem, and it's exactly what an MSP is positioned to own. Here's the shape of the opportunity.
Read the post →The race to make SaaS discoverable to AI agents is minting non-human identities inside your clients' Microsoft 365 tenants. Why that is an MSP opportunity, not just a risk.
Every Copilot, agent, service principal and OAuth grant is an identity with access to data, and most go unwatched. What to inventory first.
Licence margin is the floor; the recurring value is in onboarding, agent governance and quarterly posture. A worked model for your book.
From the EU AI Act to ISO 42001 and NIST AI RMF, how an evidence-backed non-human identity inventory underpins the controls auditors ask for.
A practical ramp: evaluate one tenant free, land the first NHI Onboarding Review, productise three services, and grow across the book.
Where Entra, Purview and Agent 365 stop, and where independent, MSP-delivered observability and governance begins.
How to use a client's own risk findings as the discovery artefact, and the questions that move AI from pilot to production safely.
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