MSP Partner Terms
This document is a draft. It has not yet been reviewed by a Singapore-qualified lawyer, and it may change. We publish it in draft rather than leave you with nothing to read, because you should be able to see the terms before you commit to them, not after. If a term matters to your decision, email legal@sabikisecurity.com and we will answer it plainly. The version and date at the top of this page will change when it is finalised.
Sabiki sells through MSPs. That means an MSP holds the relationship with the end client, and we do not. These terms exist so both sides know exactly where that line sits before anyone puts a client tenant behind it.
1. Who these terms apply to
They apply to any managed service provider, reseller, systems integrator or consultancy (a Partner) that resells, bundles or delivers Sabiki AIRM to an organisation it serves (an End Client), whether under the Sabiki Partner Programme or otherwise. They sit alongside the Subscription Agreement, the Data Processing Addendum and the Acceptable Use Policy, which apply in full.
2. Appointment
Sabiki appoints the Partner on a non-exclusive, non-transferable basis to market and resell AIRM. The appointment is not a franchise, a joint venture, an agency or a partnership in the legal sense, and it does not entitle the Partner to bind Sabiki to anything.
The Partner may describe itself as a Sabiki AIRM partner. It may not describe itself as an agent of Sabiki, or make any representation, warranty or commitment on our behalf that is not written in our published documentation.
3. Margin tiers
Partner margin is earned on the number of End Client tenants the Partner has under active AIRM subscription. Tiers are recalculated as tenant counts change.
| Tier | Active tenants | Margin off list |
|---|---|---|
| Registered | 1 to 24 | 25% |
| Gold | 25 to 99 | 33% |
| Elite | 100 or more | 40% |
The Partner sets its own price to the End Client. Sabiki does not set, recommend or control the Partner's resale price, and the Partner's margin is its own commercial matter. List prices are published on our pricing page and may change on notice.
4. The End Client relationship belongs to the Partner
We will not go around you. Where an End Client is registered to a Partner, Sabiki will not solicit that client for a direct subscription to AIRM while the Partner subscription is active. If a client approaches us directly, we will tell them to talk to you.
The Partner is the contracting party for the End Client, invoices the End Client, and owns the support relationship in the first instance. Sabiki supports the Partner; the Partner supports the client.
5. Consent to connect a tenant, and who is responsible for it
This is the most important obligation in these terms and we want it stated plainly.
AIRM connects to a Microsoft 365 tenant with read-only Microsoft Graph permissions, granted by an administrator of that tenant. Before the Partner connects any End Client tenant to AIRM, the Partner warrants that:
- it is authorised by the End Client to do so, whether under a managed services agreement, an administrative delegation, or an explicit written instruction; and
- it has told the End Client that a third-party platform will read identity data from their tenant, and the End Client has agreed.
Sabiki cannot verify a Partner's authority over a tenant it does not own. We rely on this warranty. Connecting a tenant you are not entitled to connect is a breach of these terms and of the Acceptable Use Policy, and we will terminate for it.
6. Data protection roles
In the ordinary case: the End Client is the organisation responsible for the personal data in its own tenant (the controller under GDPR, the organisation under the PDPA). The Partner processes that data on the End Client's instructions. Sabiki processes it further, on those same instructions, as a data intermediary and processor. Our obligations in that role are set out in the Data Processing Addendum, which applies to Partner deployments in full.
The Partner is responsible for having whatever data protection agreement it needs with its own End Clients. We cannot do that for you, and we do not have visibility of it.
7. Use of our brand
- The Partner may use the Sabiki and AIRM names and logos to market AIRM, in the form we supply them, without altering them.
- The Partner may white-label its own service built on AIRM. It may not white-label AIRM itself, present the product as its own software, or remove Sabiki attribution from a report that an End Client receives.
- The Partner may not register a domain, trade mark, social handle or company name containing "Sabiki" or "AIRM".
- All goodwill in the marks stays with Sabiki. We may ask a Partner to stop a particular use, and we will explain why.
8. Billing
Partners are billed by Sabiki for the tenants they have under subscription, at list price less the applicable tier margin. Payments are processed by Paddle, our merchant of record. The Partner is responsible for its own invoicing, collection and taxes in respect of its End Clients, and Sabiki has no part in that.
9. What we do not promise
We would rather be clear now than argue later.
- AIRM is a read-only assessment and monitoring platform. It is not a guarantee of security. A clean score is not a certification, and it does not mean a tenant cannot be breached.
- AIRM does not remediate. It ranks, scores and recommends. Every change to a tenant is made by a person who decides to make it. Where the Partner acts on an AIRM recommendation, that decision is the Partner's.
- We do not guarantee lead flow, revenue or client adoption. Any figures in our pricing tools or partner material are illustrative models based on inputs you choose, not forecasts and not commitments. Our ROI calculator says so on the page.
10. Liability
Neither party excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded.
Subject to that, and to the extent permitted by law, Sabiki's total liability to a Partner under these terms is limited to the fees paid by that Partner to Sabiki in the twelve months before the claim arose, and neither party is liable to the other for indirect or consequential loss, or for loss of profit, revenue, goodwill or anticipated savings.
The Partner indemnifies Sabiki against claims brought by an End Client that arise from the Partner connecting a tenant without authority, or from the Partner's own acts, omissions or representations.
11. Term and termination
- Either party may end the partner relationship on 30 days' written notice.
- Either party may terminate immediately for material breach that is not remedied within 14 days of being notified, or immediately and without notice for a breach of clause 5 (authority to connect a tenant).
- End Clients do not lose their service because the partnership ends. Existing tenant subscriptions run to the end of their current term. Sabiki will work with the Partner and the End Client on an orderly transition, whether that is to another partner or direct. We will not use the end of a partnership as an opportunity to take your clients.
12. Changes to these terms
We may update these terms. Where a change is material, we will give Partners 30 days' notice before it takes effect, and the version and date at the top of this page will change. Continuing to resell after that date means the new terms apply.
13. Law
These terms are governed by the laws of Singapore, and the courts of Singapore have exclusive jurisdiction.
14. Talk to us
Commercial and contract questions: legal@sabikisecurity.com. Anything about the partner programme itself: the partner programme page or contact@sabikisecurity.com.
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